Personal data we collect

Through the contact form on this website, we may collect the following personal data:

• Name.
• Email address.
• City.
• Message submitted by the user.

We may also collect non-directly identifiable technical information, such as browser type, device, language, visited pages, access date and time, and information derived from cookies or analytics tools, when enabled.

Purposes of processing

The personal data collected will be used for the following primary purposes:

• To respond to messages, questions, comments, or requests submitted through the contact form.
• To follow up on communications related to Chilcuague, its products, experiences, events, or points of sale.
• To maintain direct communication with users who have requested information.

Secondarily, personal data may be used to:

• Send promotional information, news, invitations, or communications related to Chilcuague, provided that the user has given consent or has not objected to such use.
• Improve the browsing experience and the content of the website.

Users may object to the use of their personal data for secondary purposes by contacting [PRIVACY EMAIL].

Use of cookies

This website may use cookies and similar technologies to improve the browsing experience, remember preferences, analyze website usage, and obtain general traffic statistics.

Users may configure their browser to block, limit, or delete cookies. By continuing to browse this website, users accept the use of cookies in accordance with this notice, unless they disable them through their browser or through the options available on the website.

Data transfers

Chilcuague will not sell, rent, or commercialize users’ personal data.

Personal data may only be shared with service providers necessary for the operation of the website, including hosting services, email tools, analytics tools, form management services, or technical services related to communications requested by the user.

Personal data may also be shared when required by law, competent authority, administrative procedure, or judicial process, in accordance with applicable legislation.

ARCO rights

The data subject may exercise their rights of access, rectification, cancellation, and opposition, known in Mexico as ARCO rights, as well as revoke consent for the processing of their personal data.

To exercise these rights, the user must send a request to [PRIVACY EMAIL], including:

• Full name.
• Contact method.
• The right they wish to exercise.
• A clear description of the request.
• A document proving identity or legal representation, when necessary.

Chilcuague will respond to the request within the timeframes established by applicable law.

Data retention

Personal data will be retained only for as long as necessary to fulfill the purposes described in this Privacy Notice, comply with legal obligations, respond to requests, or maintain reasonable administrative records.

Data protection

Chilcuague will implement reasonable administrative, technical, and physical measures to protect personal data against damage, loss, alteration, destruction, unauthorized use, access, or processing.

Changes to this Privacy Notice

This Privacy Notice may be modified or updated at any time. Any changes will be published on this website, indicating the date of the latest update.

Contact

For any questions related to this Privacy Notice or the processing of personal data, users may contact:

[PRIVACY EMAIL]